Outreach and Enrollment Resources
Outreach & Enrollment
Virginia Community Healthcare Association (VCHA) provides ongoing training and technical assistance for Virginia Health Center Certified Application Counselors and Outreach staff.
In addition to our information hub and training modules, we hold weekly technical assistance calls with the Navigators of Enroll Virginia! and make available a listserv helpdesk.
To get information about the weekly calls and to request to join the helpdesk, email Communications and Outreach. Include your full name, job title, and health center.
2019 Certified Application Counselor and Non-Navigator Assister Certification Training
The training is hosted by the Marketplace Learning Management System (MLMS).
Marketplace Assister Training Resources
Introduction to the 2019 Assister Certification Training (Slides)
Technical Assistance Resources
Quick Reference Guide: Plan Year 2019 FFM Registration and Training Steps for Assisters
Upcoming Training Webinars
Assisting People with Disabilities Enroll in Health Coverage
Special Guest Presentation by the American Association on Health and Disability
Thursday, October 18 | 2:00 pm - 3:00 pm ET
In a special presentation by the American Association on Health and Disability, this webinar will address disability etiquette and basic accessibility considerations for anyone doing enrollment work, as well as provide an overview of questions a person with a disability needs to think about when considering their health care options in the marketplace.
Assister Readiness Webinar Series: Making Coverage Accessible
Monday, October 22
Immigrant Eligibility for Health Coverage Programs
Tuesday, October 23
In a special presentation with the National Immigration Law Center, this webinar will provide an overview of eligibility for the premium tax credit and Medicaid based on immigration status, will provide tips on how to navigate the application process for families that include immigrants, and will touch on understanding and addressing concerns immigrants may have when applying for health programs.
Immigrant Eligibility for Health Coverage Programs
Tuesday, October 23
In a special presentation with the National Immigration Law Center, this webinar will provide an overview of eligibility for the premium tax credit and Medicaid based on immigration status, will provide tips on how to navigate the application process for families that include immigrants, and will touch on understanding and addressing concerns immigrants may have when applying for health programs.
2019 OE6 Volunteer Orientation and Enrollment & Outreach Best Practices for New CACs
Wednesday, October 24 | 2:00 pm
This training is intended for volunteers, volunteer coordinators, and enrollment assisters new to the outreach and enrollment space. We'll walk through the basics of the ACA marketplace, how to utilize volunteers who are interested in spreading the word, and some best practices for those new to the enrollment application process.
2019 Assister Readiness Webinar Series Overview
Video: Assister Do's and Don'ts
Video: Building Robust Organizations
Video: Consumer Outreach and Education
Video: Protecting Identifiable Information
Video: Working with Agents and Broker
Additional Webinars
Health Reform: Beyond the Basics Webinars
Marketplace Appeals Fact Sheet
National Association of Community Health Centers Outreach and Enrollment Webinars
Assister Tools
Kaiser Family Foundation Subsidy Calculator
Kaiser Family Foundation Individual Mandate Penalty Calculator
Five Tips About the Health Insurance Marketplace
Listservs to Join
CMS Assister Newsletter- To sign up for the CMS Weekly Assister Newsletter, please send a request to the Assister Listserv inbox (ASSISTERLISTSERV@cms.hhs.gov) and write “Add to listserv” in the subject line. Please include the email address that you would like to add to the listserv in the body of your email.
Enroll Virginia!- To sign up for the Enroll Virginia! listserv, please email Nicolle Milesh at nmilesh@vacommunityhealth.org.
Health Reform Beyond the Basics
Handouts
FamiliesUSA Enrollment Assister Resource Center- Tools
From Coverage to Care Consumer Resources
Marketplace Application Checklist
My Health Coverage at-a-Glance
Marketplace Plan Comparison Worksheet
Reference Guides
Notice of Benefit and Payment Parameters for 2019 Final Rule
Federal Poverty Level (FPL) 2018
Health Insurance Marketplace Calculator
Guide to Minimum Essential Coverage (MEC)
Schedule of Social Security Benefit Payments 2018
Special Enrollment Period Reference Chart (Updated June 2018)
On Thursday, June 7, 2018, Governor Northam signed a state budget that expanded Virginia’s Medicaid program. Starting January 1, 2019, Medicaid will be available to eligible adult Virginians ages 19 – 64 who live in households earning ≤138% of the Federal Poverty Level (a single adult making up to $16,754 or a family of three making up to $28,677 in 2018).
Resources
Tools
Cover Virginia Eligibility Screening Tool
Guides
Cover Virginia Medicaid Expansion FAQs
Cover Virginia Toolkit for Advocates
Cover Virginia: New Health Coverage for Virginia Adults (Slides)
Reference Guide: Medicaid Household Rules
Enrollment Pathways for the New Adult Group (Medicaid Expansion)
VHCF Slides for 100 Days to Coverage
Communications
Cover Virginia Medicaid Expansion Brochure
Cover Virginia Medicaid Expansion Poster
Cover Virginia Medicaid Expansion Flyer
Webinars
Getting Started With Medicare
Guide to Special Enrollment Period (SEP) Triggers and Timing
Update on Changes to Special Enrollment Periods Effective June 19, 2017
Webinars
Health Reform: Beyond the Basics Webinar: Special Enrollment Periods (March 2018)
American Indians
Federally Recognized Tribes in Virginia
CMS Tribal Affairs Spotlight Page
CMS Tribal Affairs Outreach & Education Resources
CMS How to Order Tribal Products and Product Listing
Healthcare.gov Special Marketplace Protections & Benefits for AI/ANs
Healthcare.gov Medicaid & CHIP for American Indians
Information for American Indians and Alaska Natives Applying for Coverage
American Indians Handouts/Flyers
Health Insurance 101 for American Indians Brochure
Health Insurance Options for American Indians Brochure
Health Insurance Marketplace for American Indians
Enroll Virginia! American Indians and Alaska Natives in the Marketplace (Slides)
American Indian Medicaid Flyer
American Indian Value of Health Insurance Flyer
Immigrant Families
Reference Guide to Immigration Documents
Tips for Addressing Immigrant Families' Concerns When Applying for Coverage
How to Talk About Public Charge With Immigrants and Their Families
Webinar
Webinar OE5: Marketplace Appeals Process
Webinar OE6: Determining Households and Income for the Premium Tax Credit and Medicaid
Webinar OE6: The Premium Tax Credit
Preventing and Resolving Data-Matching Issues
IRS Forms
Premium Tax Credit (PTC): IRS Form 8962 | Instructions for Form 8962
Health Coverage Exemptions: IRS Form 8965 | Instructions for Form 8965
Health Insurance Marketplace Statement: IRS Form 1095-A
Spanish Instructions and Form: IRS Form 1095-A
Health Coverage: IRS Form 1095-B
Employer-Provided Health Insurance Offer and Coverage: IRS Form 1095-C
U.S. Individual Income Tax Return- IRS Form 1040
Tax Guides
The Health Care Assister's Guide to Tax Rules
Click the Menu on the Bar, Right Side to Access the training modules
Some of the content requires a passcode. Please contact us for the passcode by clicking here.
Whether you are a new counselor just starting out or a veteran that needs a refresher on where to begin, this module will cover what is a CAC, how to begin your certification training, and the dos & don’ts of a CAC.
Module Materials
Video: CAC Introduction for New Assisters
Resource Guide: Resources for New Assisters
Video: 2019 Assister Readiness Webinar Series Overview: Assister Do’s and Don’ts
Video: 2019 Assister Readiness Webinar Series Overview: Building Robust Organizations
Video: 2019 Assister Readiness Webinar Series Overview: Consumer Outreach and Education
Video: 2019 Assister Readiness Webinar Series Overview: Protecting Identifiable Information
Video: 2019 Assister Readiness Webinar Series Overview: Working with Agents and Broker
Module Materials
Video: American Indians and Alaska Natives Health Insurance in the Marketplace/Medicaid/FAMIS
Medicaid Expansion:
Video: New Health Coverage for Virginia Adults
Video: Cover VA Countdown: 100 Days to Coverage
Resource Guide: Advocates Toolkit
Enrollment Pathways for the New Adult Group (Medicaid Expansion)
Cover Virginia: New Health Coverage for Virginia Adults (Slides)
Medicaid Expansion in Virginia: Insights from Eligible, Uninsured Audlts in the Coverage Gap
Enrollment Pathways for the New Adult Group
Module Materials
The Right Fit: Helping Consumers Navigate the Plan Selection Process in Virginia
This webinar and resource content helps to strengthen enrollment assisters’ understanding of private insurance and provide best practices for supporting consumers in the plan selection process.
The presentation includes an in-depth overview of Qualified Health Plans (QHPs), guidance on how to talk to consumers about complicated insurance terms, and the latest trends in QHPs offered in the Marketplace. Additionally, it will highlight innovative strategies for helping consumers identify their priorities and find the plan that best meets their needs.
Passcode is required for this content.
Health Reform: Beyond the Basics Webinar OE6: Plan Design
Beyond the Basics: Plan Design Coverage Year 2019 (slides)
Beyond the Basics: Plan Selection Strategies (slides)
Health Plans